It is over a year since North Somerset Council awarded a controversial contract worth over £100m to private company Agilisys to run the Council's support services. Councillors claimed that Agilisys would provide a better, more reliable service and improve customer satisfaction, all at lower cost. At the time UNISON opposed the privatisation of support services and seriously questioned the Council's claims.
Official Government guidance recommends that for contracts like this, an independent review should take place 6-12 months after the contract starts. Called a Gateway 5 Review, the aim is to confirm whether the claimed benefits are being achieved and the contract is running smoothly. In response to a request from UNISON over the summer the Council confirmed that it had no plans to carry out such a review! More recently it has announced it will commission a review.
UNISON has decided to carry out our own review and to help us we are inviting members to complete an our on-line survey. We have designed a survey for Council staff, and a separate survey for members who were transferred to Agilisys and Liberata last year.
We will be publishing the results later in the year and will raise any concerns voiced with the Council. All individual replies will be treated in the strictest confidence.
To complete the survey please follow the relevant links below. Deadline for completion is 30th November 2011.
For Council employees:
http://www.surveymonkey.com/s/L53JK9NCouncilEmployees
For Agilisys/Liberata employees:
http://www.surveymonkey.com/s/6377CX2AgilisysEmployees
Thank you for your help and support
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